The Charity Commission has responded to the Digital, Culture, Media and Sport (DCMS) Select Committee’s questions on ‘the work of the Charity Commission.’
Writing on the 14th April 2020 and published on their website in recent days, the response "explains how we continue to pursue our clear purpose of ensuring we maximise the benefit of charity to society and that we uphold its good name in the public interest.
It shows that volumes have continued to grow but we have been successful in reducing backlogs, improving systems and introducing changes to ensure continuous improvement. In particular, we have reduced the total volume of work queued and awaiting allocation by 80% between January 2019 and the end of March this year.
We also supported an extra 6,000 charities by answering 12,000 extra calls to our contact centre, and introduced a new whistleblowers helpline and form to submit serious incidents, making it easier for people to share their concerns and for us to be able to respond.
The COVID-19 crisis has presented a significantly changed context for the country, and for the Commission, but our purpose, and the 2018-2023 strategy that underpins it, will be all the more important in a period when the charity sector is needed like never before."
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